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Wanted to stop a payment and the employee didn't tell me that a recurrent payment will to go through anyway. She didn't know how to do the paperwork correctly, then the following day after noticing that a $200,00 were withdrawn she offered me a new debit Card.

Damage was done and the Bank doesn't want to hear anything... They don't recognize that their employees are not only untrained but aloof and useless. The State Attorney was contacted as well as the BBB.

A complain is also going to Consumer Financial Protection Bureau as well as Social Medias. I want y $ 200.00 back onto my account before closing this account.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I liked: Very little.

I didn't like: Being humiliated.

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