TCF Bank
TCF Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TCF Bank has 1.5 star rating from 67 customer reviews; consumers are mostly dissatisfied with an unfavorable rate near 85% and positive feedback about tellers.
Positive Feedback
Some branch staff and tellers are praised for kindness and occasional problem resolution despite system and service breakdowns.
Negative Feedback / Risk Areas
- Widespread long hold times and inaccessible customer service in TCF Bank reviews.
- Repeated issues with fraud handling, billing, refunds and online banking outages.
- Account closures, overdraft fees and poor dispute investigations noted in TCF Bank customer complaints.
Key Takeaways for Future Customers
- Expect limited digital reliability and prolonged waits for live support; consider refund and dispute risk.
- Use branch visits for sensitive issues and evaluate alternatives if uninterrupted service is essential.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TCF Bank has 1.5 star rating from 67 customer reviews; consumers are mostly dissatisfied with an unfavorable rate near 85% and positive feedback about tellers.
Positive Feedback
Some branch staff and tellers are praised for kindness and occasional problem resolution despite system and service breakdowns.
Negative Feedback / Risk Areas
- Widespread long hold times and inaccessible customer service in TCF Bank reviews.
- Repeated issues with fraud handling, billing, refunds and online banking outages.
- Account closures, overdraft fees and poor dispute investigations noted in TCF Bank customer complaints.
Key Takeaways for Future Customers
- Expect limited digital reliability and prolonged waits for live support; consider refund and dispute risk.
- Use branch visits for sensitive issues and evaluate alternatives if uninterrupted service is essential.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Debit card. I need my new debit card that fraud protection locked down
NOTHING HAPPEN. NO ONE CALLED. I feel as though no one cares about my account and no one is listening to me.
- Fraud protection service will cancel the card quickly
- Good customer service
- Fraud protection service will not issue new card
- Cannot get a new debit card
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Tried to cash a check in the bank I have been going to for over ten years. No one could cash my check because all cashiers were new and no one knew me.
The bank also got rid of the change machine that was a convince for customers.
TCF's merger with Huntington is not good news for customer. Seems they want limited services, can't keep cashiers and have no respect for long time customers.
- Poor services
Preferred solution: Let the company propose a solution
User's recommendation: Don't trust this bank for service and good business relatiinships
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get a routing number for my new account
I was forced to buy a service on a credit card. I do not now have one.
Nutty! Rats! I do not need to write 100 symbols.
This stinks! Bad start!
- Fraud protection service will cancel the card quickly
- Nice tellers
- Free checking
- Distance
- Lack of atm
Preferred solution: my routing number, not a false offering
User's recommendation: Don't bother with such questions on this format. It will only waste your precious time. Why do need to write 100 symbols. Another waste of precious time.
Stolen debit card
My wallet was stolen with my card on Sunday the 10th of October at 253 am so I need to cancel my card
- Free checking
Preferred solution: To cancel my card
Customer service
Debit card was scammed in Paris France, no customer service period. 1 800 number does not work hire someone to work 24/7 there's plenty of people that need work period in excusable.b
- Very little
- Charge you too much for not having money
- Customer service hours
Preferred solution: Full refund
Locked out of my banking account
Locked out of my account by trying to many time. Do the account locked out and my debit card is locked so no way to pay to get back in. So I need help getting in when bank close the person is stuck the card is locked and locked out sign in
Preferred solution: Let the company propose a solution
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReactication of my deposit account
I just got a letter dated July 12, 2021 from TCF informing that the bank will turn my account to the state of south dakota if I did not reply within 30 days. The problem is I just got the letter on Aug 17, 2021 (due to the COVID situation and the delayed in mail arrival.
I still want to reactivate my account without going to the state. The reactivation letter is signed, and will be sent by mail by Aug 20, 2021. (Some post offices are closed).
Please kindly advise me. Thank you very much Best regards Suree Jianmongkol
TCT sucks you can’t speak with a live person
To dispute charges I don't recognize and close my account. This is bad business I can't talk to anyone!!!
Loss card
Very disappointing you dont have 24 hour service lost my card needed to cancel ,very difficult to get this done.
I'm closing my account because this bank has failed in its fiduciary responsibility
4/28/2021
To: TCF Bank
Attn: Dispute Services
Re: Case # 202104****0152
I am in receipt of your letter dated 4/15 and 4/16 2021. I totally disagree with your findings and conclusion that I gave my pin # to an unknown individual and that I authorize the following transactions form my account
Date Amount
4/7/2021 2 transaction `$501.00
4/8/2021 31 transactions $2,838
4/9/2021 20 transactions $6,790
4/10/2021 4 transactions $1,750
I find it appalling and irresponsible that Mrs.
Renee Erickson of Dispute service would think that I am so stupid and reckless and irresponsible to render my personal information to an unknown individual so that I can be scammed and a victim of this magnitude. I find her conclusion very unsettling, irresponsible and insufficient to say the least.
I was told to wait 10 day from the date of reporting this dispute which was on 4/14/2021, I called on 4/28/2021 and I was told that the investigation is still pending and it will take another 10 days for resolution.
I am very confused and frustrated at this point and I need answers asap, I believe that your Institution has a fiduciary responsibility to its customers please help me recover my money !
- Did not protect me
Preferred solution: Full refund
I just received a denial on a dispute with this *** *** bank also. I purchased an item from a website that had created a website similar to a legitimate website.
The duplicated website sold a "made in china" inferior "duplicate" product. When I tried to return the product I was in the real website and they told me I did not order from them. Found the 2 different websites so I knew it was a fraud purchase. TCF Bank has decided to let the fraud business keep my money.
This bank blows.
Real nice that TCF endorses fraud in the USA. Consumers beware...this is America now.
Replying to
Fraudulent use of debit card, customer service closed on Sunday
I will give credit to TCF for promptly notifying me of the fraudulent activity and closing my card, but it happened on a Sunday when their NATIONAL customer service line is closed. Why does ANY bank not have 24/7 customer service these days?
It's inexcusable. Now I have $50 in cash to my name until I can get in touch and get a new card (which will take 7-10 business days).
I am doing alright financially, but ~$1400 was stolen and that's quite a lot of money to lose and not offer your customer any immediate assurance about it. Have never had issues with TCF in the past but this is a big deal.
- Prompt card cancellation
- Free checking
- Fraud protection service will cancel the card quickly
- Fraud protection service will not issue new card
- Customer service hours
- No way to order new card online
Preferred solution: Full refund
User's recommendation: Demand better customer service hours from your bank or go elsewhere. This could happen to anybody.
My accounts was closed by you and I don't know the reason
Im TCF customer I had checking and savings .all my accounts was closed Jun11 ,but I dont know the reason and I dont have my money .I have been waiting for 14 days
Please need help
Preferred solution: Full refund
Chicago, Illinois
ATM DOWN
6 ATM'S around me are down. Can't find any that's working.
Tomorrow is March 1st,and need to deposit today in order to avoid penalties from TCF, or the company that is taking direct deposit every 1st in the month. I called 1-800 number but TCF doesn't work on Sundays.
Minneapolis, Minnesota
They're a horrible bank!
My elderly father had overdraft protection on his TCF checking account and well over enough funds to cover the funds needed to pay a check. He wrote an unusually large check and the check bounced, causing a cascade of other overdraft charges.
The total amount of charges totals more than $200.00 and TCF refuses to compensate him. Since I have taken over his bill - paying and trying to get TCF to listen to reason, all they do is to reiterate their policy and will not pay attention to the facts I have presented them.
User's recommendation: Don't bank with TCF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt Took Awhile But Was Made Right
On 1/2/21 TCF made a mistake and paid out to a creditor I had a paid a fee to stop payments to. When I called to check into it I was told they would credit the money back into my account the next day.
It wasn't there so I called again and given the same reply it would be in there the next day again it wasn't so I called again. After a lengthy hold I was then told it wouldn't be refunded and nothing more could be done about it. So I filed my complaint and until today I didn't know that on 2/22/21 TCF had refunded the money to my account. Thank you TCF I appreciate it as I am on a fixed income and this refund will help me make ends meet again.
If we can file complaints we can also can let people know when things have been made right. TCF did so for me so I will be staying on as a TCF customer which I wasn't going to do as soon as it was safe to go into a bank and open an account.
Kuddos and thanks again TCF!!!!!
R. Lange.
Preferred solution: It was rectified 100% and want the TCF community and customers to see that TCF does work for their customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude teller
The supervisor was very rude to the teller that was helping me in front of customers. I worked in customer service for 35 years and this supervisors attitude is unacceptable.
This is not the first time Ive heard her be rude.
But today I feel I needed to tell someone about her. She is not pleasant at all.
Preferred solution: Let the company propose a solution
User's recommendation: Speak up if you experience the same situation.
About
TCF Bank is an affiliate of TCF Financial Corporation. TCF Financial Corporation is a financial holding corporation headquartered in Minnesota. The bank operates several hundreds of banking offices in Arizona, Minnesota, Illinois, Michigan, Colorado, etc. TCF Bank offers online banking, online brokerage, personal banking: checking, savings, loans and mortgages, insurance, investing, convenience banking, and so much more. The bank has a special TCF Cash Rewards program. TCF Bank is one of the largest Visa Classic debit card issuers in the United States. TCF Bank focuses on bringing the convenient banking to its customers and has special programs for busy lifestyles.
TCF Bank is ranked 293 out of 1596 in Banks category
USA
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