I recently worked for the bank and let me tell you that I had to leave this bank on my own volition due to stress caused by the ineptitude, incompetency, and down right cold approach to business that both the President and Retail Head of Arizona displayed. I was with them for over a year and never before in my professional experience had I witnessed two people that were so inept at their jobs.
The attrition rate at TCF Bank Arizona was through the roof and almost every client that I referred to the bank from my network left the bank in disgust. This bank is all about making money from its clients which it lures in with the concept of offering an account to almost anyone who wants one then to simply make NSF charges to the tune of over $300 million dollars a year. Keep in mind that the bank will not lend money as easily as it opens accounts. To even try to get a car loan, it is a ridiculous process to follow and extremely high interest rates for its car loans are the norm.
The bank simply is just not managed well due to a lack of leadership and support systems for its employees. Most employees quit this bank since it is a joke to work there. Paper driven with archaic banking system and simply lack of an official training program is the norm...at least what I witnessed in Arizona. I am not a disgruntle former employee since I always intended to work there for a year but what I witnessed is definitely worth sending a warning to potential customer or shall I say victims of the worst customer service and lack of leadership that I have ever experienced.
Know that this is coming from a banker that has worked for institutions 100 times bigger than this one and has served this coutnry as a Captain the Marine Corps whose officer program is known as one of the top leadership development programs in the world. I know leadership and I know operations and let me tell you that this bank is neither a leadership institution in Arizona nor an efficient operation. Take a look at its stock as of late. It is down to $13 or so dollars a share.
This is from a bank that prides itself on avoiding downturns in the economy. Go figure. By the way, I just had the President of the Arizona bank personally go to my sister's house to try to collect on a debt that was only a few days over 30 days past due for a $90+ payment and the kicker is that the account was paid up 10 days before this joker of a President showed up at my sister's house and had no clue from his collections department that it was paid up 10 days before and that I had personally talked to one of the bank's representative that same morning about the lost payment that the bank could not find after accepting it from us 10 days before. Amazing.
Go figure. It gets worst...he also went to my sister's house to tell her that her new loan with TCF bank was past due but she never received a statement from them and had actually called them before to find out why she had not received the payment paperwork and/or instructions. This President also yelled at my 75 year old mother who was first answered the door and his tone of voice captured the attention of my sister who immediately went to the support of her mother. The fact that a bank President was personally collecting on a debt that he should have known was already paid up as well as a home loan where the paperwork had never been given to the customer is indicative of how screwed up these people really are here in Arizona and from what I see in comlaints it looks like the same is around the country.
Keep an eye out for TCF and avoid them like the plague. I will be personally taking this message in Arizona and around the country. Oh yes, I was the Arizona HR and Marketing and Community Outreach Officer and I personally know that this was all about harrasment of me since I initially left the bank on my own terms. Either way what a waste of salary, time and effort when this joker of a President of Arizona spends his time chasing a few dollars when he could be doing something worthwhile like being more competent and caring of his customers.
I know what I am talking about and I have so many other insights to give.
Once again, buyer beware...TCF bank means "The Customer is F*&%:.
Product or Service Mentioned: Tcf Bank Banking Service.