TCF Bank
TCF Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TCF Bank has 1.5 star rating based on 102 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very little, Too pissed to even think of one, Nice tellers.
Cons: Slow or non-existant resolution, Being humiliated, Worst customer service ever.Recent recommendations regarding this business are as follows: "Don't bother with such questions on this format. It will only waste your precious time. Why do need to write 100 symbols. Another waste of precious time.", "Don't trust this bank for service and good business relatiinships", "Be careful", "Demand better customer service hours from your bank or go elsewhere. This could happen to anybody.", "Don't bank with TCF".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TCF Bank has 1.5 star rating based on 102 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very little, Too pissed to even think of one, Nice tellers.
Cons: Slow or non-existant resolution, Being humiliated, Worst customer service ever.Recent recommendations regarding this business are as follows: "Don't bother with such questions on this format. It will only waste your precious time. Why do need to write 100 symbols. Another waste of precious time.", "Don't trust this bank for service and good business relatiinships", "Be careful", "Demand better customer service hours from your bank or go elsewhere. This could happen to anybody.", "Don't bank with TCF".
Most users ask TCF Bank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDebit card. I need my new debit card that fraud protection locked down
- Good customer service
- Fraud protection service will cancel the card quickly
- Cannot get a new debit card
- Fraud protection service will not issue new card
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
- Poor services
Preferred solution: Let the company propose a solution
User's recommendation: Don't trust this bank for service and good business relatiinships
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get a routing number for my new account
- Fraud protection service will cancel the card quickly
- Nice tellers
- Free checking
- Lack of atm
- Distance
Preferred solution: my routing number, not a false offering
User's recommendation: Don't bother with such questions on this format. It will only waste your precious time. Why do need to write 100 symbols. Another waste of precious time.
Stolen debit card
- Free checking
Preferred solution: To cancel my card
Customer service
- Very little
- Customer service hours
- Charge you too much for not having money
Preferred solution: Full refund
Locked out of my banking account
Preferred solution: Let the company propose a solution
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bangkok, BangkokReactication of my deposit account
TCT sucks you canโt speak with a live person
Loss card
I'm closing my account because this bank has failed in its fiduciary responsibility
4/28/2021
To: TCF Bank
Attn: Dispute Services
Re: Case # 202104****0152
I am in receipt of your letter dated 4/15 and 4/16 2021. I totally disagree with your findings and conclusion that I gave my pin # to an unknown individual and that I authorize the following transactions form my account
Date Amount
4/7/2021 2 transaction `$501.00
4/8/2021 31 transactions $2,838
4/9/2021 20 transactions $6,790
4/10/2021 4 transactions $1,750
I find it appalling and irresponsible that Mrs.
Renee Erickson of Dispute service would think that I am so stupid and reckless and irresponsible to render my personal information to an unknown individual so that I can be scammed and a victim of this magnitude. I find her conclusion very unsettling, irresponsible and insufficient to say the least.
I was told to wait 10 day from the date of reporting this dispute which was on 4/14/2021, I called on 4/28/2021 and I was told that the investigation is still pending and it will take another 10 days for resolution.
I am very confused and frustrated at this point and I need answers asap, I believe that your Institution has a fiduciary responsibility to its customers please help me recover my money !
- Did not protect me
Preferred solution: Full refund
Fraudulent use of debit card, customer service closed on Sunday
- Prompt card cancellation
- Typically good service
- Fraud protection service will cancel the card quickly
- Customer service hours
- No assurance regarding my missing money
- No way to order new card online
Preferred solution: Full refund
User's recommendation: Demand better customer service hours from your bank or go elsewhere. This could happen to anybody.
My accounts was closed by you and I don't know the reason
Preferred solution: Full refund
ATM DOWN
They're a horrible bank!
User's recommendation: Don't bank with TCF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt Took Awhile But Was Made Right
On 1/2/21 TCF made a mistake and paid out to a creditor I had a paid a fee to stop payments to. When I called to check into it I was told they would credit the money back into my account the next day.
It wasn't there so I called again and given the same reply it would be in there the next day again it wasn't so I called again. After a lengthy hold I was then told it wouldn't be refunded and nothing more could be done about it. So I filed my complaint and until today I didn't know that on 2/22/21 TCF had refunded the money to my account. Thank you TCF I appreciate it as I am on a fixed income and this refund will help me make ends meet again.
If we can file complaints we can also can let people know when things have been made right. TCF did so for me so I will be staying on as a TCF customer which I wasn't going to do as soon as it was safe to go into a bank and open an account.
Kuddos and thanks again TCF!!!!!
R. Lange.
Preferred solution: It was rectified 100% and want the TCF community and customers to see that TCF does work for their customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude teller
Preferred solution: Let the company propose a solution
User's recommendation: Speak up if you experience the same situation.
About
TCF Bank is an affiliate of TCF Financial Corporation. TCF Financial Corporation is a financial holding corporation headquartered in Minnesota. The bank operates several hundreds of banking offices in Arizona, Minnesota, Illinois, Michigan, Colorado, etc. TCF Bank offers online banking, online brokerage, personal banking: checking, savings, loans and mortgages, insurance, investing, convenience banking, and so much more. The bank has a special TCF Cash Rewards program. TCF Bank is one of the largest Visa Classic debit card issuers in the United States. TCF Bank focuses on bringing the convenient banking to its customers and has special programs for busy lifestyles.
TCF Bank is ranked 248 out of 1245 in Banks category
USA
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