Denise L Pky

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Verified Reviewer

Debit card. I need my new debit card that fraud protection locked down

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NOTHING HAPPEN. NO ONE CALLED. I feel as though no one cares about my account and no one is listening to me.
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Pros:
  • Good customer service
  • Fraud protection service will cancel the card quickly
Cons:
  • Cannot get a new debit card
  • Fraud protection service will not issue new card

Preferred solution: Let the company propose a solution

Donald D Zvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

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Tried to cash a check in the bank I have been going to for over ten years. No one could cash my check because all cashiers were new and no one knew me. The bank also got rid of the change machine that was a convince for customers. TCF's merger with Huntington is not good news for customer. Seems they want limited services, can't keep cashiers and have no respect for long time customers.
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Cons:
  • Poor services

Preferred solution: Let the company propose a solution

User's recommendation: Don't trust this bank for service and good business relatiinships

Bob L Qyo

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Verified Reviewer

To get a routing number for my new account

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I was forced to buy a service on a credit card. I do not now have one. Nutty! Rats! I do not need to write 100 symbols. This stinks! Bad start!
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Pros:
  • Fraud protection service will cancel the card quickly
  • Nice tellers
  • Free checking
Cons:
  • Lack of atm
  • Distance

Preferred solution: my routing number, not a false offering

User's recommendation: Don't bother with such questions on this format. It will only waste your precious time. Why do need to write 100 symbols. Another waste of precious time.

Amanda T Ojt

Stolen debit card

My wallet was stolen with my card on Sunday the 10th of October at 253 am so I need to cancel my card
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Pros:
  • Free checking

Preferred solution: To cancel my card

David J Ixa

Customer service

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Debit card was scammed in Paris France, no customer service period. 1 800 number does not work hire someone to work 24/7 there's plenty of people that need work period in excusable.b
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Loss:
$240
Pros:
  • Very little
Cons:
  • Customer service hours
  • Charge you too much for not having money

Preferred solution: Full refund

Jen H Pnz
map-marker Arlington Heights, Illinois

Locked out of my banking account

Locked out of my account by trying to many time. Do the account locked out and my debit card is locked so no way to pay to get back in. So I need help getting in when bank close the person is stuck the card is locked and locked out sign in
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Preferred solution: Let the company propose a solution

User's recommendation: Be careful

Suree J Msr

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Verified Reviewer
| map-marker Bangkok, Bangkok

Reactication of my deposit account

I just got a letter dated July 12, 2021 from TCF informing that the bank will turn my account to the state of south dakota if I did not reply within 30 days. The problem is I just got the letter on Aug 17, 2021 (due to the COVID situation and the delayed in mail arrival. I still want to reactivate my account without going to the state. The reactivation letter is signed, and will be sent by mail by Aug 20, 2021. (Some post offices are closed). Please kindly advise me. Thank you very much Best regards Suree Jianmongkol
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Zamora Syb

TCT sucks you canโ€™t speak with a live person

To dispute charges I don't recognize and close my account. This is bad business I can't talk to anyone!!!
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Lizandro Pbt
map-marker Aurora, Colorado

Loss card

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Very disappointing you dont have 24 hour service lost my card needed to cancel ,very difficult to get this done.
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1 comment
Guest

They do

Alim M

I'm closing my account because this bank has failed in its fiduciary responsibility

4/28/2021

To: TCF Bank

Attn: Dispute Services

Re: Case # 202104****0152

I am in receipt of your letter dated 4/15 and 4/16 2021. I totally disagree with your findings and conclusion that I gave my pin # to an unknown individual and that I authorize the following transactions form my account

Date Amount

4/7/2021 2 transaction `$501.00

4/8/2021 31 transactions $2,838

4/9/2021 20 transactions $6,790

4/10/2021 4 transactions $1,750

I find it appalling and irresponsible that Mrs.

Renee Erickson of Dispute service would think that I am so stupid and reckless and irresponsible to render my personal information to an unknown individual so that I can be scammed and a victim of this magnitude. I find her conclusion very unsettling, irresponsible and insufficient to say the least.

I was told to wait 10 day from the date of reporting this dispute which was on 4/14/2021, I called on 4/28/2021 and I was told that the investigation is still pending and it will take another 10 days for resolution.

I am very confused and frustrated at this point and I need answers asap, I believe that your Institution has a fiduciary responsibility to its customers please help me recover my money !

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Loss:
$20
Cons:
  • Did not protect me

Preferred solution: Full refund

3 comments
Guest

I just received a denial on a dispute with this *** *** bank also. I purchased an item from a website that had created a website similar to a legitimate website.

The duplicated website sold a "made in china" inferior "duplicate" product. When I tried to return the product I was in the real website and they told me I did not order from them. Found the 2 different websites so I knew it was a fraud purchase. TCF Bank has decided to let the fraud business keep my money.

This bank blows.

Real nice that TCF endorses fraud in the USA. Consumers beware...this is America now.

Katerin Wfq

I absolutely agree with this complaint. I just had several charges against my account that were not mine and TCF has denied my dispute.

I've been with them for years and am so disappointed in how this has been handled. They told me to do the research and call the store in Arkansas to get the transaction numbers from them. I also found out that all 8 transactions came from the same terminal and were all delivered to Houston, Texas. I live in Michigan, but this appeared to be "normal" activity?

So frustrated and angry. My husband and I will both be closing our accounts and moving our mortgage along with our children and their spouses.

This is unethical and just bad business. Steer clear.

Guest
reply icon Replying to comment of Katerin Wfq

They're no longer TCF Bank. Wait until October 12th.

View more comments (2)
Brennan S
map-marker Fargo, North Dakota

Fraudulent use of debit card, customer service closed on Sunday

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I will give credit to TCF for promptly notifying me of the fraudulent activity and closing my card, but it happened on a Sunday when their NATIONAL customer service line is closed. Why does ANY bank not have 24/7 customer service these days? It's inexcusable. Now I have $50 in cash to my name until I can get in touch and get a new card (which will take 7-10 business days). I am doing alright financially, but ~$1400 was stolen and that's quite a lot of money to lose and not offer your customer any immediate assurance about it. Have never had issues with TCF in the past but this is a big deal.
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Loss:
$1400
Pros:
  • Prompt card cancellation
  • Typically good service
  • Fraud protection service will cancel the card quickly
Cons:
  • Customer service hours
  • No assurance regarding my missing money
  • No way to order new card online

Preferred solution: Full refund

User's recommendation: Demand better customer service hours from your bank or go elsewhere. This could happen to anybody.

Awale A
map-marker Chicago, Illinois

My accounts was closed by you and I don't know the reason

Im TCF customer I had checking and savings .all my accounts was closed Jun11 ,but I dont know the reason and I dont have my money .I have been waiting for 14 days Please need help
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Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

ATM DOWN

TCF Bank - ATM DOWN
TCF Bank - ATM DOWN - Image 2
6 ATM'S around me are down. Can't find any that's working. Tomorrow is March 1st,and need to deposit today in order to avoid penalties from TCF, or the company that is taking direct deposit every 1st in the month. I called 1-800 number but TCF doesn't work on Sundays.
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Anonymous
map-marker Minneapolis, Minnesota

They're a horrible bank!

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My elderly father had overdraft protection on his TCF checking account and well over enough funds to cover the funds needed to pay a check. He wrote an unusually large check and the check bounced, causing a cascade of other overdraft charges. The total amount of charges totals more than $200.00 and TCF refuses to compensate him. Since I have taken over his bill - paying and trying to get TCF to listen to reason, all they do is to reiterate their policy and will not pay attention to the facts I have presented them.
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User's recommendation: Don't bank with TCF

Richard L Cri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It Took Awhile But Was Made Right

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On 1/2/21 TCF made a mistake and paid out to a creditor I had a paid a fee to stop payments to. When I called to check into it I was told they would credit the money back into my account the next day.

It wasn't there so I called again and given the same reply it would be in there the next day again it wasn't so I called again. After a lengthy hold I was then told it wouldn't be refunded and nothing more could be done about it. So I filed my complaint and until today I didn't know that on 2/22/21 TCF had refunded the money to my account. Thank you TCF I appreciate it as I am on a fixed income and this refund will help me make ends meet again.

If we can file complaints we can also can let people know when things have been made right. TCF did so for me so I will be staying on as a TCF customer which I wasn't going to do as soon as it was safe to go into a bank and open an account.

Kuddos and thanks again TCF!!!!!

R. Lange.

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Preferred solution: It was rectified 100% and want the TCF community and customers to see that TCF does work for their customers.

Sandra M Tqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude teller

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The supervisor was very rude to the teller that was helping me in front of customers. I worked in customer service for 35 years and this supervisors attitude is unacceptable. This is not the first time Ive heard her be rude. But today I feel I needed to tell someone about her. She is not pleasant at all.
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Preferred solution: Let the company propose a solution

User's recommendation: Speak up if you experience the same situation.

About

Summary

TCF Bank is an affiliate of TCF Financial Corporation. TCF Financial Corporation is a financial holding corporation headquartered in Minnesota. The bank operates several hundreds of banking offices in Arizona, Minnesota, Illinois, Michigan, Colorado, etc. TCF Bank offers online banking, online brokerage, personal banking: checking, savings, loans and mortgages, insurance, investing, convenience banking, and so much more. The bank has a special TCF Cash Rewards program. TCF Bank is one of the largest Visa Classic debit card issuers in the United States. TCF Bank focuses on bringing the convenient banking to its customers and has special programs for busy lifestyles.

TCF Bank reviews and complaints

TCF Bank is ranked 248 out of 1245 in Banks category

Area Served

USA

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